Refund & Return Policy
Last updated: January 2026
General Policy
Due to the nature of supplement products, Titan Labs generally does not accept returns on opened or used products for health and safety reasons. All sales are considered final once a product has been opened.
Eligible Returns
We will accept returns and issue refunds for: (1) Products that arrive damaged or defective; (2) Products that were shipped incorrectly (wrong item); (3) Products that have not been opened within 30 days of receipt.
How to Request a Refund
Contact us at refunds@titanlabs.com within 30 days of receiving your order. Include your order number, a description of the issue, and photos of any damaged or incorrect items.
Refund Process
Approved refunds are processed in Bitcoin to the address you provide. Refund amounts are calculated based on the USD value at time of original payment. Processing takes 3–7 business days after approval.
Lost or Undelivered Shipments
If your order has not arrived within the estimated delivery timeframe, contact us immediately. We will investigate with the carrier and, if the package is confirmed lost, reship your order or issue a full refund.
Customs & Import Issues
Orders seized or refused by customs authorities are not eligible for refund. Customers are responsible for understanding import regulations in their jurisdiction before ordering.
Payment Disputes
If you sent Bitcoin payment but your order was not processed, contact us immediately with your transaction ID. We will investigate and resolve within 5 business days.